I remember when I worked at a company whose attitude was, ‘if it ain't broke, don’t fix it’. They were really good at getting things done, but no longer remembered why they did things a certain way. My reputation of asking a lot of questions to understand current operations is infamous among my colleagues. You can probably imagine how many times I heard ‘that is the way it has always been done’. Brace yourself, but this is usually a sign or red flag that you have waste and in